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Operations Officer II

https://www.randstad.com Logo

Randstad

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Location:
Canada , Markham

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Category:
Banking

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Contract Type:
Not provided

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Salary:

25.00 CAD / Hour
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Job Description:

We are seeking a detail-oriented and organized Operations Officer II to join our Claims Litigation & Vendor Management team. This is a 100% back-office role located in Markham, Ontario, focused on high-volume document management and administrative accuracy. If you thrive in a collaborative environment and enjoy a structured, fast-paced workday, this is an excellent opportunity to grow your career within a major financial institution. As an Operations Officer, you will provide critical administrative support to ensure all insurance documentation and policies are processed accurately. You will manage daily high-volume tasks, including mail logistics and policy updates, ensuring that every action reflects the customer’s intentions and meets strict compliance standards.

Job Responsibility:

  • Mail Management: Sorting, scanning, counting, and uploading physical mail into the digital system
  • Document Processing: Learning and executing the processing of returned mail and specific system updates
  • Data Integrity: Managing daily tasks related to fax/mail requests and resolving administrative issues
  • Financial Admin: Posting cheque payments and handling premium billing issues or errors
  • Records Maintenance: Filing, processing daily reversals/rejects from PAC and Visa transactions, and completing cancellation requests
  • Collaboration: Participating in daily 15-minute huddles and monthly team meetings to ensure alignment on deliverables

Requirements:

  • Post-secondary education completed
  • 2–4 years of overall administrative or operations experience
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • Exceptional attention to detail and accuracy
  • Strong investigative and problem-solving abilities
  • Excellent time management and organizational skills
  • Ability to follow complex instructions and adapt to shifting priorities

Nice to have:

Prior experience in the insurance industry or familiarity with insurance policy systems (CSC, Policy Admin)

What we offer:
  • Career Growth: Strong potential for contract extension or conversion to a full-time permanent role
  • Culture: Work within a supportive, collaborative 6-member team
  • Comprehensive Training: 2-week structured training period provided to ensure your success
  • Stability: Consistent daytime hours with no required overtime or weekend shifts

Additional Information:

Job Posted:
February 23, 2026

Expiration:
April 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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