Operations Officer I

• Conduct rapid reviews (15-20 min) of data discrepancy/incompleteness alerts triggered by system functionality
• Read source documents (e.g., system records, physical documents) and accurately enter, compile, sort, and verify data into specific fields on reporting systems
• Locate and correct data entry errors, or report issues to supervisors/partners within established Service Level Agreements (SLAs)
• Proactively communicate with internal business partners via email to request missing data and follow up to ensure it is provided and accurately entered
• Act as a key resource on EFTR regulatory reporting, ensuring all reports are filed in accordance with external requirements
• Contribute to the identification and implementation of new processes and operational efficiencies within the team

• 1-2+ years of recent experience in one or more of the following: AML operations, data entry/enrichment, regulatory reporting, Client Onboarding/KYC, and/or payments transaction processing
• Previous corporate or financial industry experience (banking experience, including international, is an asset)
• Advanced computer application skills, including proficiency in Microsoft Excel and strong ability to quickly learn and navigate internal banking systems
• Secondary Education / High School Diploma (minimum requirement)
• Existing foundational knowledge of EFTR Reporting (FINTRAC Canada) and experience with AML Regulatory reporting and processing
• Demonstrated experience in an operations or processing role with a focus on data management (error identification, enrichment, and remediation)
• Exceptional attention to detail and accuracy
• Motivated to work independently, manage one's own workload, and learn quickly in a fast-paced, regulated environment
• Able to work independently while also effectively collaborating within a team of 65 people
• Naturally curious and willing to ask questions and challenge data as needed

banking experience, including international

• Career Stepping Stone: Excellent opportunity to gain critical and specialized financial services experience within a major Canadian bank, focusing on in-demand regulatory reporting areas
• Learning Environment: Motivated to work in a learning environment and interested in developing expertise in regulatory reporting
• Work Flexibility: Hybrid work model with a defined path: 3 days on-site (Wed, Thu, Fri) until February, then moving to 4 days on-site
• Supportive Team: Join a large, established team and contribute to a positive, collaborative culture