This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a detail-oriented, bilingual professional to join our dynamic back-office operations team. In this role, you will provide critical operational support by processing government-related documentation (CRA and Revenue Quebec) and managing specialized financial transactions. This is an excellent opportunity for a motivated individual to gain deep insight into the operational side of the banking industry while working within a collaborative and high-performing team of 13 agents.
Job Responsibility:
Execute high-volume transactions accurately and on time, ensuring adherence to Service Level Agreements (SLAs)
Filter, gate-keep, and close requests involving sensitive government documents and customer data
Ensure all activities remain compliant with internal policies, industry regulations, and Anti-Money Laundering (AML) frameworks
Respond to internal partner requests effectively, validating information and performing adjustments within authorized levels
Identify opportunities to enhance service delivery and contribute to reporting or special projects that strengthen operating models
Utilize productivity software to log deliverables and maintain meticulous records for monthly performance and quality reviews
Requirements:
Post-secondary degree or diploma
Full fluency in English and French is mandatory
2 years of experience in trade processing or a back-office operations environment
Experience with cash products (Loans, Deposits, Swaps, Forwards) is a significant asset
Advanced proficiency in Microsoft Excel and the ability to quickly learn new software programs
Strong organizational and time-management skills
A high level of quantitative/analytical ability
The capacity to work both independently and as part of a team
Nice to have:
Previous experience in banking or financial services
Background in bookkeeping or accounting
Familiarity with Global or WSS platforms
Knowledge of Money Market and FX products (Spots, Forwards, Options)
What we offer:
Career Growth: Gain experience with one of Canada’s leading financial institutions
Work-Life Balance: Hybrid work model starting with 2 days in-office (Wednesday/Thursday) with a gradual transition to 4 days
Dynamic Culture: Join a supportive team environment with active group coaching and engagement
Overtime Potential: Opportunities for OT are available based on business needs