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Operations Officer I

Canada, Mississauga 22.25 CAD / Hour · Job Posted May 31, 2026
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Job Description

We are seeking an enthusiastic, detail-oriented, and highly adaptable Operations Officer I to join our Government Requests for Information team. In this 100% back-office role, you will play a critical part in processing sensitive government inquiries while handling high-volume customer data with the utmost discretion. This is an exceptional entry point into the banking sector within a highly collaborative, 18-member team. If you are looking to build a long-term career in banking, thrive in a structured environment, and possess an unwavering commitment to accuracy, this role is for you.

Job Responsibility

  • Efficiently and accurately process government requests for information in compliance with operational policies and procedures
  • Complete assigned workloads systematically to consistently meet strict Service Level Agreements (SLAs) for productivity and turnaround time
  • Exercise absolute discretion when managing highly confidential customer data and correspondence
  • escalate non-standard or high-risk activities appropriately
  • Conduct necessary due diligence to ensure the absolute accuracy of all transactions, records, and activities
  • Think critically about daily workflows, actively participate in identifying process improvements, and share innovative ideas with the team
  • Participate fully in a positive, diverse, and equitable team environment
  • support peers by sharing knowledge and engaging in cross-training initiatives

Requirements

  • 2 to 4 years of professional experience in an operational, administrative, or data-intensive environment
  • Completed post-secondary education
  • Proven track record of multi-tasking and meeting strict productivity and time-based metrics
  • Proficient with MS Office and highly comfortable navigating multiple databases, software applications, and internal systems simultaneously
  • Strong verbal and written communication skills (internal interaction only), high initiative, and a collaborative team-player mindset
  • Exceptional focus on accuracy and quality control

Nice to have

  • Prior experience working in a banking or retail bank branch environment
  • A background in business administration or financial services

What we offer

  • High potential for contract extension or conversion to a permanent, full-time role based on your performance
  • Comprehensive 3-week training program
  • Collaborative culture with a supportive team of 18 professionals and daily 15-minute huddle
  • Gain valuable foundational knowledge of back-office banking operations and compliance
  • Predictable daytime hours with optional overtime opportunities based on business volumes

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