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Operations Officer I - Bilingual

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Randstad

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Location:
Canada , Toronto

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Category:
-

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Contract Type:
Not provided

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Salary:

25.34 CAD / Hour
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Job Description:

We are seeking three professional, Bilingual (French/English) communicators to join our Corporate Operations team in downtown Toronto. This role is a vital "first point of contact" for external clients, serving as the intake engine for our specialized processing units. If you are a customer service professional with a high degree of organization and a commitment to operational excellence, this is a prime opportunity to build your career within a major financial institution. Duration: 6-month contract starting ASAP (Potential for extension). Work Model: Hybrid (4 days onsite in Toronto). Interview Process: 1-round In-Personl interview. *** This is a 100% phone-based role.

Job Responsibility:

  • Handle 100% phone-based interactions with external clients, acting as the primary intake point for operational requests
  • Accurately place incoming requests into the processing team's queue and provide timely status updates to clients
  • Execute transactions accurately and on time, adhering to formal Service Level Agreements (SLAs)
  • Navigate multiple banking systems to validate information and update customer data with 100% accuracy
  • Identify and escalate processing or operational issues to the appropriate function/partner to maintain service quality
  • Consistently exercise discretion and manage sensitive information in adherence with the Bank Code of Conduct

Requirements:

  • Absolute fluency in both French and English (verbal and written) is required
  • 1–2 years of experience in a customer service or professional office environment
  • Exceptional phone presence and the ability to explain complex processes to external stakeholders
  • Proficiency in Microsoft Office (specifically Excel) and the ability to learn internal banking platforms quickly
  • A strong commitment to the role and the ability to adhere to a fixed Monday–Friday (8:30–5:00) schedule
  • Attention to Detail: Crucial for managing data entry and client file updates
  • Organization: Ability to prioritize a high volume of calls and deliverables simultaneously

Nice to have:

  • Previous experience in the Banking or Financial Services industry
  • Foundational knowledge of transfer processes or financial products (Deposits, Loans, etc.)
  • Post-secondary education is highly preferred
What we offer:
  • Prime Location: Based at Bloor Street West with a hybrid schedule (4 days onsite, Friday Work-From-Home)
  • Structured Training: 2–3 weeks of comprehensive training and shadowing
  • Team Environment: Join a collaborative and stable team of 12–14 members
  • Corporate Exposure: Gain high-level experience in bank operations, industry regulations, and client relationship management

Additional Information:

Job Posted:
May 13, 2026

Expiration:
June 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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