CrawlJobs Logo

Operations Manager

Athena Agency

Location Icon

Location:
Kenya , Nairobi

Category Icon
Category:
Office Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As an Operations Manager, you'll be the bridge between Athena Members and their Executive Partners. You'll set the foundation for a successful partnership by building relationships with members, understanding what success looks like for them, and making sure their XP has everything they need to deliver exceptional support. When things don't go as planned, you're the one who steps in to keep the partnership on track.

Job Responsibility:

  • Build and maintain exceptional partnerships
  • Get to know members and their Executive Partners well enough to anticipate needs and step in when it matters most
  • Understand each member's business and personal strategies to determine their priorities and capabilities
  • Align XP capabilities and resources to help members reach their goals
  • Identify opportunities to deepen partnerships and drive mutual success
  • Manage through challenges
  • Resolve conflicts quickly and diplomatically when partnerships hit rough patches
  • Ensure members are always covered, even when unforeseen circumstances arise
  • Prioritize Athena's business interests and profitability while seeking mutually beneficial outcomes
  • Develop and lead your team
  • Lead a team of 10-15 Executive Partners with coaching, feedback, and development
  • Provide resources, training, and support necessary for XPs to consistently deliver world-class service
  • Set clear goals and track performance metrics
  • Hold your team accountable for results and foster a culture of collaboration and high performance
  • Think strategically and operate globally
  • Blend operational expertise with relationship management to optimize processes and enhance member satisfaction
  • Navigate cultural nuances across multiple countries and time zones
  • Drive continuous improvement in how we serve members

Requirements:

  • At least five (5) years of operations and people management experience
  • At least three (3) years of experience interfacing with foreign stakeholders, preferably American stakeholders
  • A police clearance is required for successful candidates and should be readily available once identified for the role
  • Proven ability to manage escalations and resolve conflicts effectively
  • Experience managing client relationships
  • Strong coaching skills with experience creating individualized development plans
  • Experience conducting root cause analysis and creating action plans
  • Comfort working night shifts and rotating schedules
  • Excellent English communication (written and verbal)
  • Strong relationship-building abilities with executives and cross-functional teams
  • Strategic thinking and business acumen
  • Performance management and accountability
  • Adaptability in fast-paced environments
  • Bachelor's degree in business, marketing, or related field (MBA is a plus)

Nice to have:

  • Build trust quickly and maintain it over time
  • Stay calm and solution-oriented under pressure
  • Balance empathy with accountability
  • Communicate clearly across cultures and time zones
  • Lead by example and inspire your team
What we offer:
  • Paid time off, wellness initiatives, and healthcare coverage
  • Career advancement opportunities in our global organization and ongoing coaching, feedback, and strategic training
  • Access to our 3,000+ global support network
  • Metis College: Access a fully sponsored MBA through our exclusive partnership with Woolf University and Oxford

Additional Information:

Job Posted:
January 09, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Athena Agency - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Operations Manager

Manager, Vegetation Management Operations

The Vegetation Management Leadership leads staff and outside contractors to ensu...
Location
Location
United States , Santa Rosa
Salary
Salary:
129000.00 - 232000.00 USD / Year
pge.com Logo
PG&E Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a job-related discipline or equivalent experience
  • California Driver’s License
  • Ten years of job-related experience with at least five years in a leadership role
Job Responsibility
Job Responsibility
  • Leads vegetation management operations in one of several regional areas or for transmission throughout the service territory
  • Works with the senior manager, peers, and individual contributors to develop strategic direction and operational objectives
  • Serves as departmental champion for company safety, reliability, affordability, and customer and people goals
  • Partners with peer VM Managers to set short—and long-term goals, performance measures, and reporting mechanisms for the department
  • Deals with complex, challenging, and sensitive issues with customers and public entities escalated from supervisors and others
  • Oversees quality control inspections and recommended actions
  • Manages ~$75m plus annual operating budgets
  • Ensures regular focus on performance improvement opportunities
  • Coaches’ supervisors who participate in regulatory and industry forums, public hearings, or legal proceedings
  • Reviews and approves the development of new or revised scopes of work for contractors
What we offer
What we offer
  • Eligible to participate in PG&E’s discretionary incentive compensation programs
  • Fulltime
Read More
Arrow Right

Operations manager, area manager

Randstad is actively building a high-potential pipeline of experienced Food & Be...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
January 24, 2026
Flip Icon
Requirements
Requirements
  • 5+ years of multi-site or central operations management experience
  • P&L ownership
  • strong process optimisation skills (e.g., procurement, supply chain, quality control)
  • 3-5 years of experience managing multiple F&B locations
  • driving sales targets
  • staff performance management
  • ensuring consistent customer experience
  • 3+ years of direct outlet management experience
  • expert in front-of-house (FOH) and back-of-house (BOH) operations
  • scheduling
Job Responsibility
Job Responsibility
  • High-level strategic management across multiple outlets or brands
  • Overseeing the performance, compliance, and profitability of a defined cluster of F&B outlets within a specific geographical region
  • Full 360-degree leadership and accountability for a single, high-volume F&B outlet (restaurant, café, flagship store)
  • Fulltime
Read More
Arrow Right

Audit Manager - Operational Risk Management

The Audit Manager is an intermediate level role responsible for performing compl...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A suitable level of Internal Audit experience ideally coupled with Risk Management Financial Services experience working within a global model and cross-regional teams
  • Proven ability to execute concurrently on a portfolio of high-quality deliverables according to strict timetables
  • Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
  • Self-Starter to proactively identify risks in the business
  • Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
  • Effective verbal, written and negotiation skills
  • Effective project management skills
  • Effective influencing and relationship management skills
Job Responsibility
Job Responsibility
  • Consistently develop, execute and deliver audit reports in a timely manner, in accordance with Internal Audit and Regulatory standards
  • Review and approve the Business Monitoring Quarterly summary and serve as lead reviewer for all reviews
  • Collaborate with teams across the business and determine impact on overall control environment and audit approach
  • Manages audit activities for components of Operational Risk Management, including a portion of the audit annual plan
  • Advise the business on change initiatives, while advancing integrated auditing concepts and technology adoption
  • Recommend interventions to issues, propose solutions for risk and control problems, partner with Directors and Managing Directors to develop approaches for broader corporate issues
  • Apply in-depth understanding of Internal Audit standards, policies and regulations to a specific product or function area
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • This is a fantastic opportunity to gain exposure to many parts of the business and to use your technical skills in a different way
  • This is a role that will offer you the opportunity to build and develop an in-depth knowledge within Internal Audit and drive your career forward
  • Fulltime
Read More
Arrow Right

Senior Manager, eCom Operations Manager

We are looking for an experienced Senior Manager, eCom Operations to strengthen ...
Location
Location
Sweden , Stockholm
Salary
Salary:
Not provided
marshall.com Logo
sa.global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong analytical and problem-solving skills with a focus on scalability and operational efficiency
  • Excellent stakeholder management and communication across global teams and functions
  • Proven ability to drive standardization, structure, and best-practice implementation across multiple regions
  • Data-driven mindset with solid experience using operational KPIs and performance dashboards
  • Several years of experience in e-commerce operations, logistics, or global supply chain management
  • Demonstrated success leading cross-functional initiatives involving Operations, IT/ERP, Customer Service, and regional eCom teams
  • Experience with warehouse operations, 3PL management, and system integrations (ERP, WMS, TMS, Salesforce, Shopify)
Job Responsibility
Job Responsibility
  • Own and develop the global strategy and roadmap for eCom Operations, ensuring alignment with regional teams and business priorities
  • Translate long-term goals into actionable initiatives that improve efficiency, scalability, and customer satisfaction
  • Define, document, and roll out global best-practice procedures for fullfillment, returns, delivery performance, and operational workflows
  • Partner with IT, ERP, and Tech teams to enhance integrations with logistics partners and strengthen system capabilities
  • Lead cross-functional projects focused on logistics, transport, warehouse optimization, and overall operational improvement
  • Manage the operational readiness for launching new product categories across multiple warehouse setups
  • Identify and implement opportunities to improve lead times, reduce costs, and enhance the customer experience
  • Work closely with Customer Support and Regional Operations teams to resolve pain points and drive performance excellence
What we offer
What we offer
  • re-location support
  • visa/work permit application
  • local authority registration
  • home finding service
Read More
Arrow Right

Operations Manager

Are you looking to elevate your career in operations? A leading company in the s...
Location
Location
United Kingdom , Coventry
Salary
Salary:
45000.00 GBP / Year
boden-group.co.uk Logo
Boden Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in operations management or a related field
  • Strong analytical and problem-solving skills with the ability to make data-driven decisions
  • Exceptional communication and interpersonal skills, fostering collaboration across teams
  • Project management expertise with a focus on delivering results on time and within budget
  • A proactive approach to identifying and implementing process improvements
Job Responsibility
Job Responsibility
  • Oversee daily operational activities to ensure efficiency and effectiveness across projects
  • Collaborate with project teams and senior management to implement strategic initiatives that enhance productivity
  • Analyse operational performance and identify areas for improvement through data-driven decision-making
  • Develop strong relationships with stakeholders, ensuring clear communication and alignment on project objectives
  • Manage resources effectively to align with project timelines and budget requirements
What we offer
What we offer
  • Stable environment with competitive remuneration
  • Collaboration with a committed team
  • Chance to work on diverse projects that enhance your skills
  • Fulltime
Read More
Arrow Right

Operations Manager

Lawes Consulting Group are partnering with an expanding insurance broker who is ...
Location
Location
United Kingdom , South Yorkshire
Salary
Salary:
45000.00 - 55000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as an Operations Manager, preferably within an insurance brokerage environment
  • Strong knowledge of insurance brokerage operations, including compliance, underwriting, and claims processes
  • In-depth understanding of regulatory requirements and industry standards
  • Proficiency in using the Acturis trading platform
  • Excellent communication and interpersonal skills
  • Relevant insurance qualifications are desirable but not essential
Job Responsibility
Job Responsibility
  • Oversee and manage the daily operations of the insurance brokerage, ensuring efficiency and effectiveness
  • Lead, mentor, and develop a team of operations staff, fostering a culture of collaboration and excellence
  • Develop and implement operational policies, procedures, and best practices to improve productivity and service delivery
  • Monitor and ensure compliance with regulatory requirements and industry standards
  • Collaborate with senior management to align operational strategies with business goals
  • Manage relationships with insurers, underwriters, and other third-party providers
  • Analyse operational performance metrics and implement improvements to drive results
  • Oversee the implementation and maintenance of brokerage software and systems
  • Handle escalated client issues and ensure timely resolution
  • Support business growth initiatives by optimizing operational processes and resources
  • Fulltime
Read More
Arrow Right

Operations Manager - Global Hospitality Services

The Operations Manager is a professional responsible for supporting the strategi...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of proven operations experience with strong emphasis on hospitality
  • Experience in executive, food & beverage, or related services including multi-site and multi-service corporate environments
  • Demonstrated experience in third-party vendor management, client liaison, and relationship management
  • Fundamental understanding of operational controls and associate processes
  • University degree (Bachelor's or Master's) in Hospitality, Business Administration, or related major
  • Professional certifications in Food Safety Management (e.g., HACCP) and/or Managerial Leadership (e.g., PMP, Lean Six Sigma) are highly desirable
Job Responsibility
Job Responsibility
  • Support operations excellence and vendor management
  • Assist in overseeing performance, issue management, and corporate social responsibilities across Indian region
  • Support as subject matter expert in uplifting operational standards, people management, and project management initiatives
  • Assist in ensuring continuous service improvement, operational compliance, and alignment with global standards
  • Support management of operational budgets and identify efficiency opportunities
  • Assist in coordinating and implementing Compliance guidelines
  • Support implementation of robust control measures to minimize reputational risk
  • Fulltime
Read More
Arrow Right

Regional Operations Manager

The Regional Operations Manager will oversee our Los Angeles and Long Beach oper...
Location
Location
United States , Los Angeles
Salary
Salary:
95200.00 - 120000.00 USD / Year
bird.co Logo
Bird Canada
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant operations or tech experience
  • Strong Excel/data analysis skills (SQL is a plus)
  • Project management experience and proven ability to deliver results
  • Strong stakeholder management skills
  • Previous experience communicating with and negotiating with external stakeholders
  • Must reside in the Los Angeles Metro Area, ideally within a 30 minute commute to downtown Los Angeles
  • Expectation to report to the warehouse or market 2 days/week
  • Willingness to travel frequently across markets to support local teams and initiatives
Job Responsibility
Job Responsibility
  • Drive the vision and execution of world class operations within the markets you manage with minimal oversight from your General Manager
  • Manage operations and growth for the region, oversee the P&L, achieve monthly targets, and analyze market data to guide strategic operational decisions
  • Manage and develop your team to help them grow and achieve their professional goals
  • Regularly interact with key stakeholders in our cities and within community groups
  • Partner with your colleagues cross-functionally to implement high-profile, high-impact projects
  • Look around corners to anticipate needs of the business and competitive pressures
  • Be solution oriented and help resolve 'fire drill' situations
  • Skillfully manage relationships with external stakeholders
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy