Operations Manager Job at Aramark UK (Mississauga)

Job Description

Aramark Refreshment Services is hiring an Operations Manager at the Satellite Location ! Join a dynamic team where you will lead the day to day operations of a satellite location within a Market Center. In this role, you will ensure the successful execution of our operational standards while delivering a consistent, high quality service experience. You will oversee all core functions, including route sales, service, warehouse, and administrative operations, while maintaining strong relationships with key clients through regular communication and site visits. As the leader on site, you will drive business performance by implementing strategies that support growth, client retention, and operational excellence. This role is ideal for a hands on leader who can manage labor performance, control costs, ensure safety compliance, and maintain accountability for cash and product. You will also play a key role in coaching, training, and developing frontline teams to enhance overall efficiency and engagement. If you are passionate about leadership, operational excellence, and building a strong safety culture, we would love to hear from you.

Job Responsibility

Supports client relationships through improving operational efficiencies to grow base business, improve retention of account base
Supports BDM’s on business reviews and key interactions with key clients within local market
Leverages the Business Development Manager and District Manager where applicable to drive operational efficiencies and excellence
Reviews and analyzes business performance utilizing plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory and waste reduction and labor costs
Responsible for recruiting, hiring, training, coaching and counseling management staff and front line personnel to provide ongoing support and development
Leverages leadership skills to set goals and provide regular performance feedback utilizing all resources available to include work-with observations and ARAMARK’s established performance management process and tools
Drives Operational Excellence culture and safety leadership, and all key initiatives relating to these core values, to provide a positive Market Center environment
Owns and fosters effective communication at all levels of the organization
Ensures daily operations are maintained as scheduled
Maintains all business records, processes and documentation as required to include personnel records, delivery and invoice records, product and asset inventories, VendSys data, and client sales, contact and pricing communication
Performs other administrative and sales operations duties as required

Requirements

Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management and/or relevant experience
The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role
Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
Meaningful experience in service industry, contract services, or hospitality environment
Proven ability leading through other managers
Experience in creating and managing a department budget, financial controls and analysis
Experience crafting product sales strategies and implementing operational programs and initiatives
People leadership experience, including hiring, coaching, performance management, and team development
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing
This role may also require uniforms and/or usage of Personal Protective Equipment (PPE)

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Operations Manager

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