This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This is a fantastic opportunity for you to join one of the UK’s largest and longest Independent Distribution Network Operators (IDNO) and Independent Gas Transporters (IGT). This company owns their own gas and electricity networks that have connected them to over 700,000 customers in the industrial, commercial and residential networks all across the UK. You will be responsible for coming up with improvements for the company as well as implementing these changes to improve the delivery of work to the clients. Reporting to the Operations Director, you will be responsible for maintaining healthy relationships across the company as well as supporting the changes implemented. You will also be responsible for the Operations Team in which you will support and review their performances with the company’s policies and procedures in mind.
Job Responsibility:
Implement changes that improve work production and the productivity of the company
Ensure asset management activities are recorded accurately and on time
Supervise and support the operations team to ensure SLA and KPI targets are met
Be the point of contact for customer complaints, escalations and queries
Collect, analyse and assess the performance data from your team
Requirements:
Managerial experience, capable of producing management information and reports
Confident and professional communication skills
Accuracy and attention to detail
Capable of developing staff through performance planning and training
An experienced approach to problem solving
A background within the multi-utilities or distribution industry (training will be provided)
Previous experience managing in a similar role
Knowledge of Microsoft Dynamics
Lean, Performance Excellence Knowledge
Nice to have:
A background within the multi-utilities or distribution industry (training will be provided)