Operations Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Miami

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Operations Manager is responsible for the daily leadership and oversight of all operational departments, ensuring consistent execution of brand and company standards. This individual fosters a high-performing, guest-focused environment by effectively managing staff, monitoring departmental functions, and ensuring a seamless guest experience. The Operations Manager leads by example, upholds Baywood Hotels’ culture, and actively supports the in achieving financial and operational goals.

Job Responsibility:

Interviews, selects, onboards, and trains associates to uphold performance and service standards
Motivates staff through positive reinforcement and leads by example to encourage team engagement
Maintains accurate and up-to-date associate personnel files
Conducts timely and constructive performance evaluations and quarterly performance check-ins
Monitors associate time records
corrects discrepancies, obtains necessary authorizations, and files payroll documents securely
Prepares weekly work schedules
ensures adequate staffing aligned with business demands and payroll budgets
Provides shift coverage as necessary
Administers progressive discipline in accordance with company policy
Attends all required training and meetings including safety, revenue management, operations, and budget reviews
Leads daily huddles and department meetings to encourage cross-functional collaboration and alignment
Ensures proper backup procedures for reports, equipment, and operational continuity
Ensures full compliance with all departmental policies and procedures
Implements and maintains Baywood and Brand promotional programs and initiatives
Oversees guest arrivals and room inventory, ensuring special requests and group needs are fulfilled
Maintains professional image standards among all associates including appearance, behavior, and communication
Monitors department cleanliness, organization, and inventory levels
places supply orders timely
Uses communication tools such as logbooks, notice boards, and memos to maintain clear intra- and inter-departmental communication
Collaborates with other departments to ensure a smooth, guest-centric operation
Maintains and monitors market and pantry operations including merchandising, cleanliness, and inventory control
Supports the budgeting process by providing departmental insights and recommendations
Conducts daily room inspections and bi-weekly property walkthroughs to uphold cleanliness and maintenance standards
Reviews guest credit reports, safety checklists, and maintenance logs
ensures compliance with operational policies
Conducts audits on checklists to verify task completion and adherence to procedures
Controls departmental expenses including payroll to stay within budgetary limits
Actively participates in safety programs and serves as a core member of the Safety Committee
Completes incident reports accurately and ensures proper escalation and follow-up
Serves as Manager on Duty as scheduled
Participates in BEAR community service, fundraising events, and brand-hosted social functions

Requirements:

Bachelor’s degree in Hospitality Management or related field preferred
Equivalent combination of experience and training may substitute for degree
Brand certifications preferred
Valid driver’s license required (if property operates a shuttle van)
Minimum 2 years of hotel experience
Minimum 2 years in a management role, with at least 1 year in hospitality management
Bilingual (English/Spanish) preferred
Proficient in Microsoft Office (Excel, Word)
Familiarity with hotel Property Management Systems preferred
Excellent written and verbal communication
Strong multitasking, leadership, and problem-solving abilities
Comfortable using standard office and hotel-related equipment
Ability to perform all departmental functions as needed
Familiarity with Brand and Baywood Hotels’ operational standards

Nice to have:

Bilingual (English/Spanish)
Familiarity with hotel Property Management Systems

Additional Information:

Job Posted:
June 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Manager