Operations Manager Job at Legends Global (San Juan)

Operations Manager

Legends Global

Location:
United States , San Juan

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This Position is supporting the Director of operations for overseeing all operational and maintenance functions of the PR Convention Center and Antiguo Casino to ensure safe, efficient, and high-quality event delivery. This role manages staff and subcontractors across maintenance, engineering, housekeeping, and event logistics to guarantee that the venue is fully prepared, compliant, and operationally excellent always. The Manager collaborates closely with event services, sales, F&B teams to meet client requirements, enhance guest satisfaction, and maintain the property in excellent condition. Responsibilities include strategic planning, budgeting, preventive and corrective maintenance, policy implementation, and continuous improvement of operational standards and delivery service.

Job Responsibility:

Plan, organize, and coordinate all daily operational activities to ensure the venue’s readiness for events
Oversee setup, logistics, and operational support for events in coordination with event management, client services, and F&B departments
Ensure smooth event operations, addressing any on-site issues promptly to maintain service quality and safety
Actively participate in client meetings to understand operational needs and provide technical and logistical solutions
Oversee maintenance and repair services including HVAC, electrical, plumbing, mechanical, and general building systems
Manage preventive and predictive maintenance programs using CMMS or Legends Global maintenance tools
Supervise vendors and contractors, ensuring compliance with service agreements, safety regulations, and performance standards
Continuously review facility conditions and recommend repairs, upgrades, or capital improvement projects
Ensure full compliance with OSHA, building codes, fire safety, and other local regulatory standards
Supervise, train, and evaluate departmental staff, fostering a culture of safety, teamwork, and accountability
Manage subcontractors and service providers, ensuring adherence to operational standards and service-level agreements
Conduct and participate in regular staff meetings to review event plans, schedules, and performance updates
Prepare and deliver weekly and monthly operational reports for management and stakeholders
Supporting the Director of Operations developing and monitoring departmental budgets, forecasts, and staffing plans
Prepare event cost estimates and post-event analyses to optimize operational efficiency
Track and manage expenses related to equipment rentals, supplies, and contracted services
Implement and oversee inventory and purchasing control systems for consumables, tools, and equipment
Maintain all building licenses, inspections, and certifications
Promote and enforce workplace safety programs in line with OSHA and internal standards
Supporting the Director of Operations developing, implementing, and updating policies and standard operating procedures (SOPs) for operations and maintenance
Lead or support special projects assigned by the Director of Operations to enhance operational excellence

Requirements:

Bachelor’s degree required, Engineering, Facility Management, Industrial, Mechanical, Electrical, or related field preferred
Minimum 5 years of experience in facility or operations management, ideally within a convention center, large venue, or hospitality environment
Proven experience supervising and developing teams and managing third-party service contracts
Strong project management skills with ability to handle multiple priorities under tight deadlines
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, MS Project) and familiarity with CMMS or other maintenance management systems
Fully bilingual in English and Spanish (spoken and written)
Excellent communication, problem-solving, and interpersonal skills
Professional demeanor and ability to represent the venue effectively with clients, vendors, and stakeholders
Availability to work flexible hours including nights, weekends, and holidays as event schedules require
Strong Communication skills at all levels of the organization
Problem-solving and adaptability

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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