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Following the award of a significant new contract across the Humber region, we are seeking a dynamic and experienced Operations Manager to join our team at an exciting time of growth and transformation. The new contract covers 3 different NHS Trusts in North Lincolnshire and Goole (NLAG), York & Scarborough (Y&S), and Hull University Teaching Hospitals (HUTH). This is a unique opportunity for a strong people leader, ideally with a healthcare background, to bring together multidisciplinary teams and lead the integration of clinical, manufacturing and NHS administrative functions. The successful candidate will play a pivotal role in shaping a high-performing, collaborative environment that consistently delivers safe, effective, and patient-centred services to NHS patients and clinicians, while driving operational excellence and continuous improvement across the region.
Job Responsibility:
To develop, manage & oversee the running of the Opcare centres to ensure the service achieves strategic goals, KPIs and operates within financial budgets & targets
Deliver a service which scores high on customer satisfactory surveys and delivers excellence in patient outcomes
Develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth
Attend and lead customer review meetings and ensure that all customers reporting requirements are met
Evaluate service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements
Requirements:
Demonstrated experience in a customer facing, management role
Excellent organisational and leadership abilities
Outstanding communication and people skills
Working knowledge of data analysis and performance/operation metrics
History of building and maintaining excellent working relationships both internally and externally
Nice to have:
Previous experience of in working in an environment regulated by the CQC and its requirements
Experience of orthotics and/or prosthetics
A qualification in Business or Leadership & Management
What we offer:
Competitive market salary
Incremental holiday allowance starting at 35 days, up to 41 days (inclusive of bank holidays)