Operations Manager

• Manage onboarding for new clients and coordinate planning workflows
• Oversee account setup, transfers, and documentation
• Support clients with secure email, e-delivery, financial planning tools, and account access
• Maintain accurate records for beneficiaries, authorizations, and preferences
• Prepare meeting materials, proposals, and required documentation
• Track and complete post-meeting tasks such as transfers, deposits, and RMDs
• Ensure client records are up to date across systems
• Lead weekly team meetings and manage SOPs and checklists
• Monitor alerts and ensure adherence to compliance and operational protocols
• Process checks, handle signature guarantees, and maintain documentation
• Track marketing campaigns, referrals, and manage digital content updates
• Supervise and delegate tasks effectively among team members
• Train new staff, conduct performance reviews, and support career development
• Partner with leadership on hiring, onboarding, and team structure
• Oversee payroll, benefits, and HR compliance
• Plan and execute client appreciation events (at least three per year)
• Handle logistics including invitations, RSVPs, materials, and compliance reviews
• Deliver exceptional service during in-person events

• Minimum 8 years of experience in financial services, preferably at a Registered Investment Advisor (RIA) or wealth management firm
• At least 3 years of experience leading and developing team members
• Hands-on HR and operations management experience within a financial advisory firm
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines
• Tech-savvy with proficiency in Microsoft Excel, Word, and PowerPoint
• familiarity with RedTail CRM is a plus
• Excellent interpersonal, verbal, and written communication skills
• Client-first mindset with a proactive, positive, and detail-oriented approach

familiarity with RedTail CRM

• Work-life balance: 8-hour days, no evenings or weekends
• Office closure between Christmas and New Year’s Day
• Supportive, team-focused work environment with close client relationships
• Health, vision, and 401(k) match benefits
• Opportunities for leadership, growth, and process improvement