Operations Manager Job at Wilde Aparthotels

Job Description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of. We’re now hiring an Operations Manager to help shape the Staycity guest journey.

Job Responsibility

Supporting the General Manager in all aspects of running the aparthotel including front office, housekeeping, maintenance, revenue and sales
Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients during and after their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued
Ensure that all departments operate within the quality standards set out in the SOPs, monitoring and taking action to any feedback within a timely manner
Work in cooperation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication and collaboration across the entire team
Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function
Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the General Manager any shortcomings as soon as possible
Manage and motivate a team of direct reports on a daily basis
Ensure the hotel complies with all legislation and Staycity Group requirements in regard to H&S and employment law.

Requirements

5+ years relevant experience is preferred, along with previous people management and Front Office or Housekeeping experience
Local market knowledge is preferred
Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What we offer

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)

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Operations Manager

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