Operations Manager, Wells Fargo

Wells Fargo

Location:
United States, Jacksonville

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Operations Manager role within Consumer and Small Business Banking Operation within the Cash Managements Service Operations at Wells Fargo, helping build a better company through outstanding talent

Job Responsibility:

Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
Engage stakeholders and internal partners associated within the Operations area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
Provide training, performance evaluation and coaching of less experienced team
Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
Provide responsibility for budget and financial performance
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

4+ years of Operations experience, or equivalent demonstrated through work experience, training, military experience, education
2+ years of leadership experience
4+ years of Cash Management Services Operations experience
Workforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
Cash management operating system experience
Ability to identify risks and propose mitigation plans
Ability to manage to production goals, deadlines, and various metrics including capacity planning, forecasting, process improvement, and measurements
Ability to influence and collaborate at all levels of an organization including senior leadership/management
Experience leading other exempt level managers
Excellent verbal, written, and interpersonal communication skills
Advanced Microsoft Office skills
Adaptability and ability to think on your feet to adjust and react to daily operations issues
Ability to interact with all levels of an organization
Ability to exercise independent judgment to identify and resolve problems
Ability to manage initiatives involving process improvements
Experience successfully collaborating with others in a change driven environment
Strong analytical skills with high attention to detail and accuracy
Strong time management skills and ability to meet deadlines

Nice to have:

4+ years of Cash Management Services Operations experience
Workforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
Cash management operating system experience
Ability to identify risks and propose mitigation plans
Ability to manage to production goals, deadlines, and various metrics including capacity planning, forecasting, process improvement, and measurements
Ability to influence and collaborate at all levels of an organization including senior leadership/management
Experience leading other exempt level managers
Excellent verbal, written, and interpersonal communication skills
Advanced Microsoft Office skills
Adaptability and ability to think on your feet to adjust and react to daily operations issues
Ability to interact with all levels of an organization
Ability to exercise independent judgment to identify and resolve problems
Ability to manage initiatives involving process improvements
Experience successfully collaborating with others in a change driven environment
Strong analytical skills with high attention to detail and accuracy
Strong time management skills and ability to meet deadlines

What we offer:

Equal opportunity employment
Disability inclusion accommodations
Drug-free workplace

Additional Information:

Job Posted:
September 27, 2025

Expiration:
September 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Manager