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14forty Logo 14forty · Hospitality and Tourism

Operations Manager

United Kingdom, St Helens Employment contract 35000.00 GBP / Year · Job Posted June 30, 2026
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Job Description

Operations Manager - Haydock Park Racecourse - The Jockey Club Experiences | Full-Time / Permanent. £35000 + excellent benefits. Main objective is to ensure the smooth delivery of the day-to-day and race day hospitality operations within unit to our clients and customers whilst managing the business needs and performance standards.

Job Responsibility

  • Ensure smooth delivery of day-to-day and race day hospitality operations
  • Manage and control staff levels while meeting budgetary requirements
  • Recruit, manage, train, motivate and appraise staff
  • Manage and maintain Conference/Hospitality areas and equipment
  • Assist in achieving financial targets and preparation of business forecasts
  • Comply with company and client policies, procedures and statutory regulations
  • Support Deputy General Manager and General Manager in induction, training and development
  • Lead set up on prep days
  • Direct liaison with client, customer and sales team
  • Deal with customer comments positively and take follow-up action
  • Maximize sales opportunities and upselling
  • Support implementation and monitoring of marketing initiatives
  • Control operating costs and ensure stock takes

Requirements

  • Successful background in Food Service/Contract Catering/Hospitality/Retail Catering
  • Previous experience working in a fast-paced environment managing a team
  • Experience supporting catering, hospitality and events
  • Flexible attitude towards hours and working tasks
  • Excellent management and communication skills
  • Good understanding of financial management
  • Analytical approach to problem solving
  • Passion for food and customer service
  • Financially and commercially astute

What we offer

  • Medicash healthcare benefits including dental, optical and therapy treatments
  • Aviva Digicare free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts up to 55% off cinema tickets
  • Health & Wellbeing discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts with holiday companies
  • Shopping discounts up to 15% at high street and online stores
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days annual leave plus bank holidays and additional day off for birthday
  • 2 days additional leave following return from Maternity leave
  • Competitive family benefits
  • Day off for baby's first birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products
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