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Tai Tarian is one of Wales’s largest social housing providers and we’re passionate about creating safe, well-maintained homes and vibrant communities across Neath Port Talbot. Now, we’re looking for an Operations Manager who shares our commitment to excellence and wants to make a real impact on people’s lives. Every repair we complete, every home we maintain, and every service we deliver helps families feel secure and supported. As Operations Manager, you’ll lead the team that makes this happen. You’ll ensure our repairs and maintenance service runs smoothly, efficiently, and with the highest standards of care.
Job Responsibility:
Lead and Inspire: Motivate and develop trade teams and supervisors to deliver outstanding service
Drive Excellence: Oversee responsive repairs, ensuring work is completed safely, on time, and to the highest quality
Champion Customer Care: Put tenants at the heart of everything we do, creating positive experiences every time
Manage Performance: Use data and insight to improve efficiency, control budgets, and achieve results
Shape the Future: Contribute ideas and solutions that make our services even better
Requirements:
Significant experience in housing repairs, maintenance, or operational service delivery
Proven leadership ability with the confidence to motivate and develop teams
Strong organisational and decision-making skills
A customer focused approach and commitment to service excellence
Experience managing performance, budgets and operational data
A positive, solutions driven mindset
What we offer:
Competitive salary and excellent benefits
Opportunities for professional growth and development
The chance to make a meaningful difference in the lives of thousands of people