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Robert Half Logo Robert Half · Hospitality and Tourism

Operations Manager

United States, Cincinnati · Job Posted March 26, 2026
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Job Description

We are looking for an experienced Operations Manager to oversee and enhance the daily functions of a dynamic facility in Cincinnati, Ohio. This role requires a proactive leader with the ability to manage diverse teams, ensure operational excellence, and foster a culture of collaboration and hospitality. The ideal candidate will bring expertise in facilities management, customer service, and staff development to drive high-quality standards across all areas.

Job Responsibility

  • Manage daily operations across courts, front desk, pro shop, food and beverage services, locker rooms, and shared spaces
  • Ensure safety protocols, cleanliness, proper maintenance, and compliance with U.S. regulations
  • Implement operational procedures and quality standards to align with organizational goals
  • Optimize scheduling and utilization of facilities, ensuring smooth player flow and effective programming
  • Address customer feedback and resolve service issues to maintain high satisfaction levels
  • Coordinate with vendors and service providers for cleaning, maintenance, and other operational needs
  • Lead and mentor a multidisciplinary team, including front desk staff, coaches, food and beverage personnel, and contractors
  • Oversee recruitment, training, performance evaluation, and development of employees
  • Prepare and manage schedules, support payroll processes, and ensure adherence to local HR regulations
  • Foster a positive work environment that promotes excellence, teamwork, and hospitality

Requirements

  • Minimum of 3 years of experience in operations or facilities management
  • Strong background in business operations and facilities planning
  • Proven expertise in hiring, training, and evaluating staff
  • Ability to manage vendor relationships effectively
  • Demonstrated skills in customer retention and service recovery
  • Knowledge of sports marketing and entertainment industry practices
  • Excellent organizational and leadership abilities
  • Familiarity with safety and compliance regulations in the U.S.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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