Operations Manager Job at Robert Half (Lowell)

Job Description

We are looking for an experienced Operations Manager to join a transportation organization in Lowell, Arkansas and provide leadership for a growing service-focused operation. This Long-term Contract position is ideal for someone who thrives in a fast-moving logistics environment and enjoys building efficient teams, strengthening client satisfaction, and improving daily execution. The role offers the chance to influence operational performance, support business growth, and help create a high-accountability culture within a developing division.

Job Responsibility

Direct daily transportation activities to ensure shipments are managed efficiently, service commitments are met, and customer expectations are consistently exceeded
Guide, coach, and support operations staff while creating a team environment centered on accountability, development, and strong service standards
Coordinate onboarding activities for new customers and help implement solutions that set the foundation for smooth ongoing service
Build productive partnerships with customers, carriers, and internal teams to resolve issues quickly and maintain reliable communication
Evaluate current workflows, introduce process improvements, and establish practical operating standards that enhance consistency and scalability
Work closely with commercial partners to support client retention, contribute to growth efforts, and align service execution with customer needs
Monitor key performance indicators, service results, and financial outcomes to drive operational efficiency and support profitability goals
Contribute to transportation planning and pricing decisions by identifying service options that balance customer requirements with operational effectiveness

Requirements

At least 5 years of experience in transportation, logistics, brokerage, supply chain, or a closely related operational environment
Prior experience leading, supervising, or mentoring team members in an operations or customer service setting
Practical knowledge of less-than-truckload transportation and the operational demands of a fast-paced freight environment
Hands-on experience working with carriers, customers, and transportation management or dispatch-related systems
Strong problem-solving ability with a track record of handling service issues, scheduling challenges, and shifting priorities effectively
Clear communication and relationship-building skills with the ability to work across internal teams and external partners
Background in brokerage operations, carrier management, customer service, or transportation planning is highly valued
Familiarity with customer account support, computer-aided dispatch, call center customer service, job scheduling, and delivering high-quality customer service

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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