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Operations Manager

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BASIC/DEPT®

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay. This role sits in the eBay EU Planning and operations team.

Job Responsibility:

  • Team leadership and resourcing
  • Management of specialist team and freelance resource when required
  • Oversee team charges on an ongoing basis, ensuring visibility and accuracy, managing Invoicing processes and contracting when required
  • Set objectives, allocate tasks, and balance workloads across projects
  • Prioritisation of projects in relation to category priorities in partnership with relevant brand team lead
  • Budget and vendor management
  • Responsible for operating budget for the category, including briefing budget requirements, tracking, reporting and any other documentation as needed by finance teams
  • Serve as category’s primary intermediary between the team and payment partner, as needed by ops
  • Operations
  • Own the intake-to-catalogue pipeline: managing the process of photographing, cataloguing, barcoding and monitoring all products
  • Own the day-to-day management in partnership with category team including scanning in and out all items, packaging and sending items and managing returns as well as organising and booking couriers
  • Appointments and client services
  • Oversee the management of appointments and visits. Responsible for scheduling, logistics and delivering an elevated experience
  • Adhoc
  • Build out centralised systems and processes for ways of working with freelance team
  • Responsible for replenishment of items needed in studio space
  • Partner with Richmond office team on any needs

Requirements:

  • A driven, self-starter mindset with a passion for creative excellence and high-quality execution
  • Strong attention to detail
  • Production experience
  • Experience in working with agency partners —confident in briefing, managing & execution
  • Exceptionally strong project management and organizational skills
  • able to juggle multiple workstreams and timelines
  • Clear communicator who thrives in cross-functional setups and fast-paced environments
  • Based in Richmond, required in office 2-3 days a week
What we offer:
  • A flexible, hybrid working policy (2 days from the office, depending on location)
  • Pension, free private healthcare, mental health support, and company sick pay scheme
  • 26 days paid holiday (plus UK Bank Holidays)
  • Help getting you to work with a season ticket loan and cycle to work scheme
  • Enhanced family friendly policies to support new parents
  • Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations
  • Inspirational Talks, bringing the outside in with regular guest speakers and events
  • Learning and Development, supporting your growth with continuous opportunities to learn and advance
  • Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
  • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
  • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
  • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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