Operations Manager

• Manages shipping and receiving department
• Takes part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures
• Ensure workflow of all after-sales service and craftspeople/tailors
• Performs and prepares for all inventories and cycle counts
• Liaison with corporate construction and maintenance department and outside vendors
• Ensure functionality of all IT and phone system
• Acts as a liaison with outside vendors for monthly need and or special events
• Partners with Managing Director to manage operational team and vendors
• Coordinates and prepares evacuation drills and provides training to team with regards to emergency response preparedness
• Responsible for and oversees all operations and after-sales supply orders
• Oversees all Staff Sales
• Trains staffs to ensure compliance with all operational policies and procedures
• Recruits and maintains an active talent bank for any operational positions

• 5+ years of retail management experience in a similar role
• prior experience in a luxury environment preferred
• Proficient shipping and receiving experience
• Excellent computer skills and proficient in MS Excel, Word and PowerPoint
• Excellent communication skills both verbal and written
• Strong POS and phone systems knowledge
• Extensive building maintenance experience
• Must work well under pressure and have the ability to multi-task with accuracy
• Acute interpersonal skills and a collaborative management style
• Familiarity with international parent companies a plus
• Ability to lift between 0-25 lbs. without assistance

Familiarity with international parent companies a plus

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more