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Oversees a team or multiple small teams, ensuring smooth delivery of processes and services while building team capability. Focuses on execution, compliance, and continuous improvement.
Job Responsibility:
Manages and sets priorities of the daily operations of a large functional area or department.
Manages a group of professionals who have responsibility for operations and project outcomes.
Contributes to project reviews and approves detailed designs and cost estimates for projects.
Participates in long-range departmental planning and provides input to operational decisions.
Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.
Makes hiring and compensation recommendations.
Requirements:
Bachelor’s degree or equivalent combination of education and experience
Demonstrated escrow experience within a commercial environment, with working knowledge of escrow operations, controls, and service delivery.
3-5 years demonstrated experience in a supervisory or management role
Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level
Successful track record designing, developing, and executing complex projects in area of functional expertise.
Ability to establish and maintain effective working relationships at the Management level across functional groups and business units.
Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals.
Actively recruits, retains and develops talent and holds employees accountable for results.
Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
Provides others with reliable information and delivers informative and persuasive presentations.
Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.
High level of business acumen, strategic agility, ability to develop others, and influence change.