Operations Manager Job at 360 Resourcing Solutions (Cardiff)

Job Description

We’re looking for an epic leader of people and standards driven operator to join our team as an Operations Manager. You’ll be the driver of culture, leading your General Managers and bring to life our 'bring the fun' value. You'll provide clear direction and motivational leadership, be responsible for your KPIs, especially sales and profit targets. Whilst ensuring the highest standards of quality, service, and cleanliness. We work in a fast paced and competitive environment, so these standards are vital to the success of the business.

Job Responsibility

Oversee the daily operations of multiple locations, ensuring efficiency and profitability
Ensure compliance with all regulatory requirements and safety procedures
Build, develop and retain a high-performing team through strong recruitment, training, coaching and development, succession planning and leadership practices and in line with company expectations
Put the customer first in everything you and your teams do, driving service and guest reviews/feedback
Ensure food quality standards uphold our ambition to be the most loved QSR brand
Collaborate with the Chicken HQ teams to gain the support and expertise you need to drive your store forward
Implement and maintain operational policies, procedures and standards across all locations
Monitor and analyse financial performance, budgeting and cost control measures
Drive continuous improvement initiatives to enhance operational effectiveness

Requirements

Strong experience and proven track record in a multi-site, hospitality business, ideally QSR or casual dining
Excellent organisational and problem solving abilities
Always leads by example, lives and breathes an epic guest experience and drives KPIs
Strong leadership and interpersonal skills with the ability to motivate and inspire
Extensive experience recruiting, developing and talent planning within your store teams
Demonstrated ability to analyse financial data and make sound business decisions
Knowledge of regulatory compliance and safety standards

What we offer

Competitive salary and bonus scheme
£5k car allowance
Company car scheme
Benefits platform, inc. gym discounts and cycle to work
Career progression opportunities
Private healthcare
Life assurance
33 days annual leave
Birthday day off
Free chicken!

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Operations Manager

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