Operations Manager

We are seeking an operationally focused Team Manager to lead the delivery of our fitness to practise work for one of our large regulatory clients. This role is central to the effective day to day running of the client team and plays a critical part in ensuring client needs are met through high quality, timely and efficient case delivery. The Team Manager will be responsible for the line management, development and performance of the paralegal team supporting the client account, as well as providing hands on operational support to the Client Account Lead (CAL). Acting as a trusted adviser, the role will provide day to day operational oversight, reporting and problem solving to support delivery against client expectations and contractual requirements. This is a varied role with competing priorities, requiring someone who can think clearly under pressure, balance immediate operational demands with longer-term improvement, and build strong, collaborative working relationships. Will be working closely with and providing day-to-day operational support to the CAL for the client account they are assigned to. The role sits alongside two peer Team Managers responsible for other regulatory client accounts, enabling shared learning, consistency and mutual support across teams. There is a strong emphasis on continuous improvement. The role will contribute to reviewing and improving processes, embracing technology and data to drive efficiency, consistency and quality across the team. Whilst the role doesn’t require in depth or detailed knowledge of the specific legal sector we operate in, we are looking for someone who has a natural inclination to ask ‘why’ and question embedded ways of working.