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Exciting Career Opportunity at Citizen! Are you a driven professional seeking to make an impact in Maintenance Operations? A fantastic opportunity has arisen for a professional, driven and hands-on Operations Manager to help deliver the Maintenance Operations Business Plan and have responsibility for the delivery of voids and planned repairs across Citizen’s property portfolio.
Job Responsibility:
Drive high quality maintenance performance across the field
Lead by example, guiding Supervisors and technical teams
Ensure every job is delivered safely, efficiently, and with the customer at the heart of it
Take ownership of day to day operations: managing contractors, optimising technical resources, monitoring KPIs, and keeping work on spec, on time, and on budget
Build strong relationships with customers and internal teams
Continually raise standards and push for operational excellence
Shape performance data
Develop team’s technical capability
Support voids and project work
Contribute to long term service strategy
Be the calm, capable leader who steps in to support when the unexpected happens
Requirements:
Qualified in a building related subject to HNC, City & Guilds or NVQ or relevant trade background
Proven experience of working within an organisation delivering maintenance and building services (preferably within Social Housing) covering multiple workstreams over a dispersed geographical area
Ability to lead and motivate teams of skilled, trade-based employees and supervisory staff across various work streams including void repairs, responsive repairs and planned works
Ability to demonstrate a strong customer focus and strives to continually improve quality of service provided
What we offer:
Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Organisational sick pay
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match