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An excellent opportunity has arisen for an Operations Manager to oversee operational delivery within a large commercial building in the City of London. This facilities management role supports the General Manager in delivering high-quality services while maintaining strong occupier relationships. The Operations Manager will lead soft services operations (cleaning, security, reception, administration) while managing upcoming building fabric and M&E upgrade projects. The role requires balancing project delivery with excellent stakeholder management. This facilities management position includes managing two direct reports (Coordinator & Administrator), overseeing contractors, and supporting service charge budgets within a busy multi-tenant environment in the City of London. The Operations Manager will play a key role in maintaining operational standards, service delivery, and occupier satisfaction within a premium facilities management environment.
Job Responsibility:
Oversee operational delivery within a large commercial building
Lead soft services operations (cleaning, security, reception, administration)
Manage upcoming building fabric and M&E upgrade projects
Manage two direct reports (Coordinator & Administrator)
Oversee contractors
Support service charge budgets
Maintain operational standards, service delivery, and occupier satisfaction
Requirements:
IOSH Health & Safety qualification (essential)
NEBOSH qualification (desirable)
Experience in facilities management or property operations
Strong understanding of UK health & safety legislation