Operations Manager Job at Kisimul (Croydon/Epsom)

Operations Manager

Kisimul

Location:
United Kingdom , Croydon/Epsom

Category:
Human Resources

Contract Type:
Employment contract

Salary:

68000.00 GBP / Year

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Job Description:

The Operations Manager (Maternity Cover) will oversee multiple services, ensuring the delivery of high-quality, person-centred care for the people we support. This role will temporarily support the Head of Adults in implementing divisional priorities, maintaining excellent service standards, and leading teams across our residential and supported living services. The post-holder will ensure services remain safe, effective, and compliant with regulatory requirements while fostering a positive, values-led culture. Strong communication at all levels is essential to engage teams and support the continued delivery of outstanding care.

Job Responsibility:

Act as a core member of the Adult Leadership Team during the maternity cover period, supporting the Head of Adults in delivering operational priorities
Ensure services achieve positive outcomes for people we support, maintaining safety and wellbeing at all times
Promote an open and transparent culture, empowering colleagues and supporting team development
Support the maintenance and improvement of CQC ratings and ensure services operate in line with best practice and contractual obligations
Provide leadership during incidents, emergencies, or service pressures, ensuring continuity of care and compliance with organisational risk frameworks
Monitor service environments through site visits and action plans to address areas for improvement
Support staff in understanding and meeting the needs of people we support, their families, and local authorities
Uphold safeguarding standards and collaborate with colleagues to ensure policies and procedures are robust
Lead or support critical projects as directed by the Head of Adults, ensuring delivery within agreed timelines
Lead on occupancy and referrals, ensuring effective oversight of enquiries, assessments, and placements to maintain service viability and meet divisional targets
Build and maintain strong relationships with commissioners, social workers, and families, ensuring needs are understood and transitions are planned with safety, dignity, and positive outcomes at the forefront
Ensure delivery of high-quality services in line with operational and clinical standards
Embed the organisation’s quality framework across services, promoting a learning culture
Work with the Quality Team to implement post-inspection action plans and maintain regulatory compliance
Support teams to achieve high performance through coaching, mentoring, and development
Monitor and report on people-related KPIs including engagement, recruitment, retention, and performance
Ensure services comply with organisational governance, audit programmes, and budgetary requirements
Support commercial performance across services while maintaining focus on quality and outcomes

Requirements:

Level 5 Diploma in Leadership and Management for Adult Care
Proven experience managing high-quality adult social care services, ideally across multiple sites
Strong track record in team leadership and staff development
Ability to manage multiple priorities, plan effectively, and deliver results
Excellent communication, stakeholder engagement, and customer relations skills
Experience in budget management, performance monitoring, and project management
Resilient, energetic, and adaptable leader capable of managing change effectively
High levels of personal integrity and the ability to inspire and motivate teams
Experience in a complex, contract-driven operational environment
Knowledge of best practice frameworks in social care and experience maintaining CQC compliance

What we offer:

Genuine Career Development: Opportunities with transparent pay grades
Fully Funded Qualifications
Blue Light Card: Which gives you access to discounts in over 15,000 venues UK wide
Refer A Friend: Earn up to £500 for every successful hire
Financial Benefits: Life Assurance of 1x your annual basic salary
Access to salary sacrifice pension scheme
withdraw a percentage of your wages as you earn them before payday with Stream
Access to Discounts from over 150 retailers
Health & Wellbeing: From access to an online GP, confidential telephone counselling, dedicated internal wellbeing support and an Employee Assistance Programme
Flexible Working Patterns: option to work on bank holidays and take the time off at another point
Cycle to Work Scheme: Salary-deducted bikes to save money
Free DBS Checks: We cover the cost
35 days Annual Leave
Private Medical Insurance
Car Allowance of £3.600 Per Annum

Additional Information:

Job Posted:
April 02, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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