Operations Manager Job at Assessfirst (Troy)

Job Description

The Operations Manager is responsible for overseeing all operational functions which may include inventory control, housekeeping, maintenance and selling service associates. This position is responsible for adhering to P&L budget for all operational areas. The Manager of Operations communicates trains and implements all company policies and ensures compliance. The Operations Manager will create efficient processes, set parameters and implement directives to support operational efficiency and growth. All other duties as assigned by the supervisor.

Job Responsibility

Overseeing all operational functions which may include inventory control, housekeeping, maintenance and selling service associates
adhering to P&L budget for all operational areas
communicating, training and implementing all company policies and ensuring compliance
creating efficient processes, setting parameters and implementing directives to support operational efficiency and growth
managing shipping and receiving department
taking part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures
ensuring workflow of all after-sales service and craftspeople/tailors if applicable
performing and preparing for all inventories and cycle counts
liaising with corporate construction and maintenance department and outside vendors
ensuring functionality of all IT and phone system
acting as liaison with outside vendors for monthly need and or special events
partnering with Managing Director to manage operational team and vendors
coordinating and preparing evacuation drills and providing training to team
overseeing all operations and after-sales supply orders
overseeing all Staff Sales
training staffs to ensure compliance with all operational policies and procedures
recruiting and maintaining an active talent bank for any operational positions
all other duties as assigned by the supervisor

Requirements

5+ years of retail management experience in a similar role
prior experience in a luxury environment preferred
proficient shipping and receiving experience
excellent computer skills and proficient in MS Excel, Word and PowerPoint
excellent communication skills both verbal and written
strong POS and phone systems knowledge
extensive building maintenance experience
must work well under pressure and have the ability to multi-task with accuracy
acute interpersonal skills and a collaborative management style
familiarity with international parent companies a plus
ability to lift between 0-25 lbs. without assistance

Nice to have

prior experience in a luxury environment
familiarity with international parent companies

What we offer

Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more

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Operations Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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