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Onebrief Logo Onebrief · IT - Administration

Operations Manager

United States, Fort Belvoir 170000.00 - 190000.00 USD / Year · Job Posted February 21, 2026
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Job Description

Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world.

Job Responsibility

  • Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
  • Build strong relationships and trust with customers, positioning yourself as a trusted member of their team
  • Rapidly expand product usage until the most important and impactful workflows are in Onebrief
  • Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year
  • Clearly communicate user needs to the product team
  • Understand, request, and effectively leverage Company resources to meet the goals of the Company
  • Instill the Onebrief brand image
  • Enable our expansion to Allies and Partners
  • Lead or support exercises
  • Use your observations of our users to recommend product improvements
  • Provide face-to-face and remote customer support
  • Develop an understanding of customer social dynamics in order to support renewals and future sales
  • When responding to incidents, coordinate with the customer and our product engineering team
  • Align your team’s efforts to deliver the best customer experience

Requirements

  • Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
  • Exposure to large staff planning, through classical training in Professional Military Education or through service experience
  • Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
  • Proven ability to expand business presence within a region, with emphasis on software or technology solutions
  • Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
  • Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
  • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
  • Hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations

Nice to have

  • You love our users, and you want to work with them
  • You deeply understand how military staffs function at echelon and want to apply that within the NRO
  • You pay attention to detail
  • You can get things from large government organizations
  • You’re technically adept
  • You work well with customers
  • You’re intense about our mission
  • You’re proactive and adaptable
  • You communicate clearly, concisely, and candidly
  • You are obsessed with creating value for real users
  • You are ambitious, scrappy, and a creative problem-solver
  • You learn quickly, work iteratively, and naturally seek collaboration
  • You approach your work with integrity, intellectual honesty, and a low ego
  • You communicate frankly, clearly, and succinctly
  • You thrive as a self-starter, embracing autonomy and ambiguity

What we offer

  • Hybrid work, flex time, and unlimited PTO
  • Health, dental, vision, and life insurance
  • 401k
  • Parental leave
  • Company summit trips, at least once a year
  • $1,000/year budget for home office improvements
  • Offers Equity
  • Offers Bonus
Onebrief - All Job Offers

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