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At Asda we want you to Find Your Everything. As our Operations Manager, you’ll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink. You’ll review store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor, adhering to contract base management and wage control whilst leading and coaching our managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores. As an Operations Manager, you lead with heart, building self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond. You’re transparent in your decisions, clearly sharing the “why” and inviting your team to solve challenges together. You support your team by coaching through questions, encouraging ownership, and celebrating initiative. You believe in creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the “Asdaness” to work every day.
Job Responsibility:
Deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink
Review store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor
Adhere to contract base management and wage control
Lead and coach managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in large format stores
Lead with heart, building self-esteem by recognising effort, attitude, and growth
Listen with empathy, respond with care, and create space for open, respectful conversations
Be transparent in decisions, clearly sharing the why and inviting team to solve challenges together
Support team by coaching through questions, encouraging ownership, and celebrating initiative
Create a culture of always serving with heart and pride
Drive the stores selling agenda with healthy competition across the trading floor
Requirements:
Experience managing diverse teams in a large-format retail environment with energy and pace
Strong operational knowledge across food and non-food departments
A track record of improving availability, reducing waste, and managing shrink
Confidence in developing large teams and managing change through leadership and building resilience
Experience managing ER cases and understanding HR policies and processes
Strong organisational skills and exceeding customer service
What we offer:
Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
Discretionary company bonus scheme
Access to an enhanced electric car scheme
Free eye test for you and your nominated user
Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
Company pension
Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments
Colleague recognition programme
Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas