Operations Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Canada, Burlington

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, efficient operations, and adherence to company standards. This role encompasses managing Guest Services, Housekeeping, Maintenance, Food and Beverage, Purchasing, with some administrative/HR duties. The ideal candidate will possess strong leadership skills, attention to detail, and a commitment to maintaining high operational standards. The Operations Manager reports directly to the General Manager (GM) and primarily works evenings and weekends, to oversee Operations in the absence of the General Manager.

Job Responsibility:

Oversee Guest Services/Operations, ensuring smooth check-in/check-out processes and excellent guest service
Train, supervise, and evaluate front desk staff to maintain high service standards
Handle guest complaints and resolve issues in a timely and professional manner
Ensure accurate record-keeping and proper handling of financial transactions
Be the face of the hotel by interacting with guests during check in / out periods
Collaborate closely with the Housekeeping Manager to ensure rooms and public areas are cleaned and maintained to the highest standards
Conduct joint regular inspections of guest rooms and public areas with the Housekeeping Manager to ensure cleanliness and compliance with standards
Assist the Housekeeping Manager in managing inventory and ordering of supplies and amenities
Coordinate with the Housekeeping Manager and the maintenance department for any necessary repairs or maintenance in guest rooms and public areas
Oversee the F&B operations, including the Bistro and Banquets
Monitor inventory levels and ensure timely ordering of necessary supplies
Develop and implement preventive maintenance schedules to minimize downtime and ensure longevity of equipment
Ensure high standards of food quality, service, and cleanliness in all areas
Assist in the recruitment, training, and development of hotel staff
Maintain employee records and manage payroll processes.

Requirements:

Bachelor's degree in Hospitality Management or a related field preferred
Proven experience in Hotel operations management, with a strong understanding of front desk, housekeeping, maintenance, purchasing, F&B, and HR functions
Marriott Experience is an Asset
Knowledge in Marriott systems is an asset (FOSSE, MICROS, GXP…)
Excellent leadership, communication, and interpersonal skills
Strong organizational and problem-solving abilities
Proficiency in hotel management software and Microsoft Office Suite
Ability to work flexible hours, primarily evening hours, including weekends and holidays.

What we offer:

Company events
Dental care
Discounted or free food
Extended health care
On-site parking
Annual Vacation Pay entitlement
Store discount
Vision care.

Additional Information:

Job Posted:
August 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Operations Manager