Operations Manager Job at Casa (San Francisco)

Operations Manager

Casa

Location:
United States , San Francisco

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We're looking for an Operations Manager to build and scale Casa's operations in San Francisco. You’ll be our boots on the ground, responsible for building a high-performing local team, owning local performance metrics, designing the systems and processes that power the market, and turning day-to-day operations into predictable, scalable unit economics that enable further expansion. You’ll split time between the field and the strategy layer—understanding what’s happening in homes, translating insights into process improvements, and driving the metrics that matter. This is a high-ownership, high-responsibility role for someone who loves building systems and solving operational problems.

Job Responsibility:

Build and manage the SF field team. Recruit, hire, and coach handymen and specialists. Set clear performance standards, develop talent, and ensure every Casa handyman visit is consistent and trust-building. You’ll establish clear processes, performance benchmarks, and coaching loops to develop strong individual contributors and future leaders
The local vendor partner ecosystem. Build and manage relationships with handymen, trade vendors, and partners – setting clear expectations, negotiating where appropriate, and holding partners accountable to quality, cost, and reliability standards. You might also drive member acquisition through community events, partnerships, and grassroots marketing
Own local operational performance and use data to improve operations. Track and improve visit completion, on-time execution, quality, cost, handyman productivity, and homeowner satisfaction. Build lightweight tracking systems, review KPIs daily, and translate insights into process and staffing improvements

Requirements:

5+ years in operations, marketplaces, logistics, or similarly fast-moving, metrics-driven environments
Experience running operations through frontline managers or leads, not just individual contributors
A systems mindset – you diagnose root causes, eliminate inefficiency, and build repeatable processes
Willingness to be in the field – you learn best by getting close to the work where it's happening

Nice to have:

High standards — you care deeply about execution details and get energy from turning messy, inconsistent operations into something boring, predictable, and high-performing, especially when it comes to homeowners’ most valuable asset
Operational rigor with results — you’ve built process, dashboards, and accountability systems that measurably improve KPIs (throughput, quality, cost, NPS/CSAT, utilization) in real-world operations
Empathy for homeowners — you intuitively understand the trust required in home services
Relevant operating background — experience in marketplace ops (Uber, DoorDash, Bird, etc.), consulting/finance (but ready to roll up your sleeves), or other fast-paced, high-ownership environments

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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