Operations Manager Job at Onebrief (Omaha)

Operations Manager

Onebrief

Location:
United States , Omaha

Category:
IT - Administration

Contract Type:
Not provided

Salary:

170000.00 - 190000.00 USD / Year

Save Job

Apply Position

Job Description:

Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world.

Job Responsibility:

Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
Build strong relationships and trust with customers, positioning yourself as a trusted member of their team
Rapidly expand product usage until the most important and impactful workflows are in Onebrief
Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year
Clearly communicate user needs to the product team
Maintain a high product proficiency, and excite the customer about each product improvement
Understand, request, and effectively leverage Company resources to meet the goals of the Company
Instill the Onebrief brand image
Enable our expansion to Allies and Partners
Lead or support exercises
Use your observations of our users to recommend product improvements
Provide face-to-face and remote customer support
Develop an understanding of customer social dynamics in order to support renewals and future sales
When responding to incidents, coordinate with the customer and our product engineering team
Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Operations Managers to ensure planning and workflows remain synchronized across commands

Requirements:

Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
Exposure to large staff planning, through classical training in Professional Military Education or through service experience
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
Proven ability to expand business presence within a region, with emphasis on software or technology solutions
Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
Hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations

What we offer:

Hybrid work, flex time, and unlimited PTO
Health, dental, vision, and life insurance
401k
Parental leave
Company summit trips, at least once a year
$1,000/year budget for home office improvements
Offers Equity
Offers Bonus

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Onebrief - All Job Offers

Job Link Share: