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As Operations Manager, you will provide strong leadership and operational oversight across our services, ensuring safe, effective, and high-quality care delivery. You will support Service Managers, drive continuous improvement, maintain regulatory compliance, and ensure services meet CQC, contractual, and organisational standards. You will play a key role in developing teams, improving performance, managing resources, and delivering excellent outcomes for the people we support.
Job Responsibility
Provide leadership, coaching, and support to Service Managers and operational teams
Drive quality improvement, compliance, and continuous service development
Ensure services meet CQC, Local Authority, and legislative requirements
Monitor performance, support staff development, and manage improvement plans
Oversee budgets, financial performance, occupancy, and operational targets
Support recruitment, onboarding, retention, and workforce planning
Lead investigations, disciplinary processes, grievances, and performance management where required
Maintain strong relationships with staff, service users, families, commissioners, and external stakeholders
Ensure effective quality monitoring, reporting, and risk management processes
Promote a positive culture focused on person-centred care, inclusion, and continuous improvement
Requirements
Previous experience as an Operations Manager or Registered Manager within a care setting
Strong leadership and people management experience
Good understanding of CQC frameworks, compliance, and quality standards
Experience managing budgets and improving operational performance
Excellent communication, organisation, and problem-solving skills
Ability to analyse data and produce clear reports
Strong IT skills, including Microsoft Office
Ability to manage competing priorities and work effectively under pressure
Compassionate, values-driven approach with a commitment to supporting vulnerable individuals
What we offer
Competitive salary
Supportive working environment
37.5 hours per week across 5 days (9am–5pm)
Access to the Optimo Learning Academy for ongoing training and development
Career progression opportunities
Employee Assistance Programme providing 24/7 support through Health Assured
Reward Gateway access to retail discounts and recognition benefits