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Operations Manager

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Capital Vacations

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Location:
United States , Branson

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Operations Manager provides services essential to the mission of the organization and the day-to-day operations of the Resort. Opportunity for career advancement in a fast paced, growth-oriented Organization.

Job Responsibility:

  • Assists in coordinating all Board related functions with General Manager
  • Assists the General Manager with all operational projects
  • Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
  • Is responsible for after hour calls relating to resort issues as needed
  • Supervises and coordinates all operations of the Resorts’ departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)
  • Supervises the assignment of rooms
  • pre-blocks and assigns all V.I.P. and special room requests daily
  • Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager
  • Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
  • Controls all guests’ vouchers and accuracy of the room or guests’ folios
  • Aids guests with inquiries, requests, and complaints
  • Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
  • Disciplines subordinates when necessary
  • Assists in training new team members
  • Codes and processes payables for review by management
  • Researches all Accounting related questions, discrepancies, and processes information promptly
  • Contacts and negotiates vendor agreements as directed by the General Manager
  • Coordinates and assists General Manager with the implementation of all policies and procedures for staff
  • Is responsible for documenting, verifying and processing money due to the owners through the owner rental program
  • Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
  • Complies with all Capital Vacations policies and procedures
  • Performs all other related duties and projects as assigned

Requirements:

  • Associate’s degree in Hospitality Management, Bachelor’s degree preferred, or in place of a degree, 2+ years of relevant experience
  • Minimum of two (2) years in the hospitality industry
  • Knowledge and proficiency in Microsoft Office
  • Knowledge and ability to use all basic office equipment
  • Multitask-oriented, organized and able to set priorities
  • Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
  • Excellent communication skills, both written and oral
  • Proven leadership skills
  • Ability to process and resolve guest service requirements
  • Ability to assist, train and direct staff where necessary
  • Must dress professionally
  • Flexible schedule, weekends and holidays are a must
  • Needs to be flexible
  • Additional hours may be required to cover shifts, meet deadlines and goals as necessary
What we offer:
  • Competitive Salary
  • Paid time off
  • Career growth
  • Medical / Dental / Vision insurance
  • 401k
  • Enthusiastic team environment
  • Travel Perks to all our Resort locations
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Paid Time Off
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Corporate Discounts
  • Exclusive Member Deals

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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