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CitySprint have an exciting opportunity for a Operations Manager in Letchworth to support with the management and delivery of the commercial growth objectives across our business. You will be responsible for managing all day to day courier resources to maximise efficiencies across the network adhering to customer SLA’s and Health and Safety parameters. Support the Service Centre Manager to create a KPI driven environment based on service and revenue.
Job Responsibility:
Manage the day-to-day resources within the Service Centre, supporting the Service Centre Manager to positively contribute to the success of the Service Centre through managing and optimising all resources
Manage stakeholder relationships to ensure that CitySprint retains a positive commercial reputation
Actively manage, support and develop a team of Operations Controllers/ Coordinators to achieve the collective Service Centre success via regular 121’s and objective and performance reviews
Ensures all in-house systems are updated accurately and in a timely manner e.g. CityTrak, X-Despatch 3, Salesforce
Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation
Direct communications always relating to designated courier workload courteously and efficiently
Proactively support growth through liaising with Account Management and Sales teams whilst implementing new business
Requirements:
Full understanding of Service Centre operational processes
A good Working knowledge of systems including CityTrak and X-Despatch 3
Ability to proactively advise clients and colleagues of business-critical information and updates
Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment
A clear understanding of commercial targets and performance
Ability to deputize for the Service Centre Manager as required
Demonstrates a strong customer orientation and builds successful/strong customer relationships to maintain retention
Understands Service Centre KPI’s & SLA’s and how to positively influence success
What we offer:
An impressive holiday allowance that rises in line with your years of service
Additional day off for your birthday
Death in Service allowance
Enhanced Maternity and Paternity leave
Complimentary day of annual leave for family moments
Access to a health and wellness program
‘Medicash Perks at Work’ – high-street discounts and rewards