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United Kingdom, Sandwell and Walsall 35399.00 GBP / Year · Job Posted May 16, 2026
Job offer has expired
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Job Description
We are seeking an experienced and motivated Operations Manager to lead and inspire teams delivering high-quality advice services. You will be a strong people leader, confident in driving performance, managing service delivery, and adapting your approach to get the best from individuals. Based in Sandwell and Walsall, you will oversee day-to-day operations, ensuring performance targets, quality standards, and compliance requirements are consistently met across services.
Job Responsibility
Lead, support, and develop staff to deliver excellent services
Monitor performance against KPIs and funder requirements
Ensure high-quality advice and positive client outcomes
Oversee service delivery, resource planning, and team performance
Maintain accurate reporting, case management, and compliance (including GDPR)
Drive continuous improvement and promote collaborative working
Requirements
Proven experience in operations or service management
Strong leadership and people management skills
Experience working to targets and quality standards
Ability to coach, support, and develop teams
Organised, adaptable, and committed to delivering high-quality services