Operations manager

• Reporting to the director of operations and service, your primary function will be to manage your team and to work closely with the associated account managers You will have a flexible hands on approach in order that a close relationship with client and staff can be achieved
• Monitor and maintain effective consultant productivity levels
• Monitor consultants workloads to ensure telephone and email service standards are maintained
• Ensure the the various clients receive excellent service at all times
• Responsible for recruitment, onboarding and induction of operations staff
• Conduct regular formal and informal reviews with your team leader and operations staff
• Identify training and development opportunities

• Very strong background in operations working for another TMC
• Ideally sabre knowledge but they will cross train from another GDS
• Strong people management experience
• Excellent communication skills
• Experience of managing home based and office based teams

Ideally sabre trained

bonus