Operations Manager Job at THOMPSON & TERRY RECRUITMENT (High Wycombe)

Job Description

Thompson & Terry Recruitment are delighted to be working with a well-established and highly respected international brand to recruit a commercially minded and hands-on Operations Manager to join their leadership team just outside of High Wycombe. As Operations Manager, you will take full ownership of the UK Operations function, leading a cross-functional team across Customer Service, Demand Planning, Inventory Management and Warehouse Logistics. This is a pivotal role within the business, responsible for ensuring the smooth end-to-end flow of orders, stock and delivery, while maintaining excellent service levels, operational efficiency and strong cost control. The successful Operations Manager will be a visible and proactive leader, comfortable working across Sales, Marketing, Finance and European stakeholders. You will play a key role in driving performance against core KPIs, improving operational processes, optimising inventory, enhancing reporting and supporting the business through continued growth and transformation. This is an excellent opportunity for someone with strong operations or supply chain experience who enjoys balancing strategic thinking with day-to-day hands-on leadership. The role would suit someone who thrives in a collaborative environment, has a passion for continuous improvement and is looking for a position where they can make a genuine impact.

Job Responsibility

Take full ownership of the UK Operations function
leading a cross-functional team across Customer Service, Demand Planning, Inventory Management and Warehouse Logistics
ensuring the smooth end-to-end flow of orders, stock and delivery
maintaining excellent service levels, operational efficiency and strong cost control
driving performance against core KPIs
improving operational processes
optimising inventory
enhancing reporting
supporting the business through continued growth and transformation

Requirements

Proven experience in Operations, Supply Chain or a comparable leadership role, ideally within a product-based, B2B or FMCG environment
Strong people leadership skills, with experience coaching, developing and motivating teams
Hands-on knowledge of customer service, demand planning, inventory management and warehouse logistics
Experience working with ERP systems, ideally Microsoft Business Central or a similar platform
Strong analytical and reporting skills, with confidence working with data, KPIs and performance dashboards
Commercial awareness, including an understanding of cost control, working capital and margin impact
Excellent organisational skills with the ability to manage multiple priorities and drive accountability
A proactive, continuous improvement mindset with the confidence to challenge and implement better ways of working
Strong communication and stakeholder management skills, with the ability to work cross-functionally at all levels

What we offer

Company profit share or bonus

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Operations Manager

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