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Operations Manager

United Kingdom, Pembrokeshire 35000.00 - 45000.00 GBP / Year · Job Posted February 20, 2026
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Job Description

We are looking for a well-established Office Manager who will oversee the smooth and efficient running of the office, ensuring all administrative, financial, and operational processes support field operations and management. The ideal candidate will have prior experience working within a drainage, construction, engineering, or facilities management environment, understanding the pace, compliance needs, and technical aspects of the industry. The role is a supervisory role, office-based in Pembrokeshire. Overseeing the engineering team and the day to day running of a very busy drainage business will be your main focus. You will be the ‘go to’ person for internal and external stakeholders including Engineers, office employees, senior management and the Metro Rod support centre. The role requires someone with proven office management experience who is capable of organising and managing a very busy office.

Job Responsibility

  • Day-to-day management of the office
  • Implement and maintain administrative systems to support site operations and project delivery
  • Coordinate internal communications, ensuring information flows effectively between office and site teams
  • Support with purchase orders, invoices, and expense reconciliation
  • Assist with maintaining compliance documentation for audits
  • Manage supplier accounts and assist with procurement of materials
  • Maintain company records, policies, and documentation to comply with ISO or industry standards
  • Provide support to team members
  • Liaising with Engineers
  • Collaborate with cross-functional teams to develop project plans and timelines
  • Monitor project progress and ensure adherence to deadlines
  • Planning and scheduling works to be completed
  • Processing quotations
  • Assisting with organising vehicle repairs and maintenance

Requirements

  • Proven office management experience within a technical/similar environment
  • Skilled at working within a fast-paced operational environment
  • Multi-tasking ability
  • Good understanding of Health and Safety
  • Willingness to complete SSSTS course, and possibly SMSTS
  • Ability to write detailed reports and documentation
  • Excellent communication and interpersonal skills
  • Confident and positive character, able to motivate a team
  • Able to build lasting working relationships across the board – within the Franchise and wider business
  • Strong problem-solving skills
  • Role involves some on-call work (managing the phone some weekdays between 5 and 7pm and some weekends)

What we offer

  • 28 Days paid holidays
  • Pension
  • Personal development
  • Ongoing Health & Safety and new skills training
  • Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more
  • Company Pension
  • 20 days holiday, plus bank holidays

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