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Operations Manager

United Kingdom, London 35000.00 - 40000.00 GBP / Year · Job Posted August 27, 2025
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Job Description

Join our beauty brand client as an Operations Manager to drive operational excellence across direct-to-consumer and business-to-business channels in the beauty sector. This role ensures seamless production, supply chain efficiency, and exceptional customer experience.

Job Responsibility

  • Lead operational excellence across D2C and B2B channels
  • Oversee and optimise end-to-end operations of order fulfilment and logistics
  • Lead and manage external warehouse team
  • Drive initiatives to enhance efficiency, reduce costs, and elevate customer satisfaction
  • Work closely with Supply Chain Manager for accurate sales forecasting
  • Maintain and report on KPIs for warehouse performance
  • Ensure adherence to UK regulations, health and safety standards
  • Partner with sales, marketing, and product teams for new product launches
  • Oversee B2B account operations and manage order milestones
  • Ensure efficient D2C order processing and high-quality service
  • Utilise data analytics to identify trends and inform strategic decisions
  • Manage logistics budget and review fulfilment invoices

Requirements

  • Degree in Supply Chain Management, Business, or a related field preferred
  • 3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B
  • Strong commercial acumen with experience in managing budgets, KPIs, and cost control
  • Proficiency in managing Shopify and advanced Excel skills
  • Excellent communication and interpersonal skills for effective collaboration
  • Strong analytical mindset with the ability to propose solutions based on data-driven insights
  • Proactive attitude, anticipating issues, and taking ownership to drive results

What we offer

  • Exciting work environment in vibrant, fast-paced industry
  • Opportunities for innovation and creativity
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