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Merivale · Hospitality and Tourism

Operations Manager

Australia, Sydney · Job Posted March 19, 2026

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Job Description

The Operations Manager of Establishment is hands-on and genuinely passionate about delivering exceptional guest service, developing the Hotel offering and understands hotel operations inside out. In this exciting and diverse role, you will join the Establishment precinct senior leadership team.

Job Responsibility

Manage the daily operations of the Hotel
Work closely with the General Manager on other aspects of the business including People Development and F&B
Focus on the operation of the hotel including Front Office, Housekeeping and Concierge

Requirements

Proven record of working toward KPIs, rostering, wage analysis and labour control
Rate management and revenue forecasting
Relationship management with key stakeholders including OTA’s
Regular usage of Technologies, including Hotel PMS, OTAs, POS
Delivery and execution of room service
Dedication and passion to deliver excellent guest engagement and VIP experience
Team management – lead, develop and drive a positive culture within the team

Nice to have

Ideally you will encompass and embrace the Merivale way of life at the same time think outside the box to problem solve
You will have a passion for team mentorship and collaboration whilst always driving guest experience from start to finish

What we offer

Competitive salary
Paid parental leave and flexible return to work support for new parents
Amazing discounts at 90+ venues
Career and development opportunities, learning from the best
Employee Assistance Program
Employee Referral Program

Merivale - All Job Offers

Sydney

Operations Manager

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