Operations Manager

• Manage and monitor service performance against KPIs and business plans
• Lead and support your team through effective recruitment, training, and performance management
• Build and maintain strong relationships with key external partners and stakeholders
• Analyse data and produce reports to inform service improvements
• Support strategic projects and represent Victim Support externally as required
• Lead and manage the delivery of victim services supporting children and young people
• Ensure the provision of high-quality services and compliance with contractual and organisational standards
• Support the Area Manager to identify opportunities for service development

• Understanding of voluntary and statutory agencies in criminal justice, health, and social care
• Strong safeguarding knowledge and practice
• Ability to analyse data and produce clear, evidence-based reports
• Awareness of the impact of crimes on children and young people
• Experience working directly with children and young people
• In-depth knowledge of the effects of domestic/sexual abuse, grooming, exploitation, and child criminal exploitation
• Proven leadership experience
• Ability to drive positive change

Strong understanding of government policy relating to victims and the Criminal Justice System

• Flexible Working Options: Including hybrid working
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
• Birthday Leave: An extra day off for your birthday
• Welcome Bonus: £500 on successful completion of probation period
• Pension Plan: 5% employer contribution
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
• Wellbeing Support: Employee assistance programme and wellbeing support
• Inclusive Networks: Access to EDI networks and colleague cafes
• Sustainable Travel: Cycle to work scheme and season ticket loans
• Career Development: Ongoing training and support with opportunities for career progression
• Operation Manager Allowance paid at a rate of £2000 per annum
• Home Working Allowance