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An exciting opportunity has arisen for an Operations Manager to support the Valet Meet & Greet functions based at Heathrow Airport.
Job Responsibility:
To agree, daily, with the Service Delivery Managers a plan of action to ensure resources are deployed to the areas of most need during the working day, in advance
To Manage and control SDM and Team Leader rotas and OT
Oversee all elements of individual team’s development and performance inclusive of coaching, appraising and disciplinary support up to and including dismissals.
Ensure that all incidents are recorded accurately
Responsible for ensuring compliance with H&S regulations at all times and completing audits when required
Ensure the financial performance of the contract achieves and exceeds our stakeholders’ expectations
Creating monthly reports and ad-hoc reports
To be the contact for all clients and suppliers in the absence of the Contract Manager and take on any responsibilities of the Contract Manager, when required
Identify and assist in the development of new business within the contract
Requirements:
Demonstrable experience in Operations Management
Experience of P&L accounting, producing & managing budgets
Excellent leadership skills
Confident & Competent to develop beneficial relationships with the clients, senior managers and key stakeholders
Able to prioritise workloads in a fast-changing work environment
Competence to work under pressure, with a positive and resilient nature
IT literate with experience of using MS Office packages (Word, Excel, Outlook, PowerPoint)
Have a hands-on can-do approach
Full UK driving licence essential
What we offer:
A motivating work environment where successes are shared
Development opportunities to fulfil their potential