Operations Manager Job at Right Angle Solutions (Hyderabad)

Job Description

We are seeking an Operations Manager for Technical Product Support to lead our client-facing support operation. This role requires strong technical expertise, exceptional leadership skills, and the ability to manage complex projects in a fast-paced environment. The ideal candidate will have a background in IT applications development and support, with a focus on delivering high-quality services to clients. If you are a dynamic leader with a passion for technology and a track record of success in managing client relationships, we want to hear from you.

Job Responsibility

Provide daily operational support for clients of RAS systems and services
Monitor the health and performance of the systems/services and respond to incidents/alerts as they arise and update stakeholders on issue resolution
Participate in 24/7 on-call rotation
be flexible to work on nights and weekends, variable schedule, and overtime as necessary
Develop and document day to day processes for team collaboration, learning and training purposes
Apply configuration changes to applications and servers to support business initiatives
Be innovative in automating the daily routine tasks
Ensure the efficient operation and maintenance of production systems

Requirements

BE/BS/MTech/MS or equivalent work experience
7+ years of technical or functional product support experience in a IT related field
5+ years of management in a client-facing support operation
Must have US client experience
Proven experience in a senior leadership role within IT applications development and support, preferably in a complex organizational environment
Strong technical expertise in applications development frameworks, methodologies, and tools, such as Agile, DevOps, BI,CRM, .NET, SQL, and web technologies
Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate team members and collaborate effectively with stakeholders
Experience with enterprise applications such as ERP, CRM, HRIS, and BI tools is desirable
Proven track record of successfully managing applications development projects, budgets, and resources, with a strong emphasis on delivering projects on time and within budget
Strong organizational skills and ability to multi-task in a high-pressure, fast paced business environment required
Strong background of managing challenging client feedback required
Strong problem solving and analytical skills required
Strong people management skills (coaching, conflict, resolution, mentoring)
Ability to work independently and as part of a team in a fast-paced environment
Excellent communication and collaboration skills

Right Angle Solutions - All Job Offers

Select Country

Operations Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?