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We currently have an opportunity for an Operations Manager to join our team. You will be responsible for ensuring the safe, effective, and efficient running of day-to-day depot operations, delivering an excellent experience for customers, colleagues, and stakeholders. You will support the General Manager in achieving and exceeding all depot KPIs, targets, and objectives while driving performance and operational excellence across the depot.
Job Responsibility:
Support the General Manager in driving depot performance and achieving all KPIs and objectives
Lead and promote a performance-driven culture, motivating teams to deliver the best results
Ensure high standards of stock management, availability, and depot presentation
Drive on-time and in-full deliveries to build customer confidence and trust
Reduce order returns by improving delivery accuracy through effective leadership
Ensure excellent customer satisfaction and a consistently positive shopping experience
Oversee promotional execution and ensure compliance with company standards
Build strong relationships with Head Office, internal teams, customers, and stakeholders
Ensure all company policies, procedures, and Health & Safety regulations are adhered to
Deputise for the General Manager in their absence to ensure smooth depot operations
Drive productivity by being visible on the shop floor and coaching Team Leaders
Plan and manage resources effectively, including staffing and temporary labour requirements
Manage people-related matters such as performance, discipline, and grievances professionally
Analyse operational data to identify trends and implement solutions to improve efficiency
Promote and lead the Customer Satisfaction agenda across the depot
Key holder responsibilities
Requirements:
Experience in a retail or wholesale environment
Strong product knowledge and commercial awareness
Confident decision-maker with the ability to execute effectively
Highly organised with strong planning and prioritisation skills
Strategic problem-solving skills with the ability to adapt to change
Proven track record in delivering excellent customer service and satisfaction
Strong leadership and team-building skills
Empathetic and empowering leadership style with clear direction
Excellent verbal and written communication skills
Strong listening skills
A champion of change with the ability to drive improvement initiatives