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As the Operations Manager, you will play a pivotal role in ensuring the success of our hotel. You will lead by example, oversee daily operations, and collaborate with department heads to drive revenue, maintain high service standards, and create a positive, engaging environment for both guests and team members.
Job Responsibility:
Achieve hotel targets, including people, service, sustainability, health & safety, brand standards, revenue, and profit
Build strong relationships with internal and external stakeholders
Oversee delivery of exceptional guest service, ensuring memorable experiences
Lead and mentor Heads of Department, fostering development and motivation
Optimise hotel procedures to maintain consistent high standards
Support the General Manager in team coaching, budget setting, and strategic initiatives
Collaborate with Food & Beverage, Revenue, and Sales teams to drive commercial success
Ensure Duty Managers are trained and perform in line with expectations
Oversee capital expenditure projects and continuous improvement initiatives
Promote a culture of upselling, cross-selling, and operational excellence
Ensure compliance with Health & Safety regulations, fire safety, and life safety standards
Participate in and lead key meetings, such as departmental and operational reviews
Requirements:
Prior experience in a similar role within the hotel industry
Excellent communication skills in English
additional languages are a plus
Passion for delivering exceptional guest service with a friendly, approachable demeanour
Strong organisational skills and ability to multitask in a fast-paced environment
Proficiency in hotel management systems and computer skills
Flexibility to work varying shifts, including weekends and holidays
What we offer:
Competitive salary and opportunities for career growth within Lighthouse Hotel Management
Enhanced employee benefits, including 24/7 online GP access
Extensive training and development programs
Employee and Friend & Family discounts on hotel stays and dining
Vibrant, inclusive work environment with a diverse team
Employee recognition programs and additional benefits