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Our operations team sets the benchmark for efficiency, innovation, and outstanding service. This is your chance to play a key role in shaping how we deliver services that matter. As an Operations Manager based in our Wakefield Hub, you’ll make sure our processes run smoothly, efficiently, and compliantly. You’ll manage a team of Operations Administrators and Coordinators, working across multiple systems and utilising customer-facing examination and assessment platforms. You will collaborate with technical and delivery teams to keep everything on track. If you love solving problems, working with data, and improving processes, this role is for you.
Job Responsibility:
Oversee complex centre-facing operations, including second-line support, exam and assessment evidence returns, and results delivery
Manage and motivate your team, setting priorities and monitoring performance, and the development of a learning culture
Use data analysis and reporting to identify trends, resolve issues, and drive improvements
Collaborate cross-functionally with technical and assessment teams to ensure smooth delivery of high-stakes qualifications
Champion compliance and quality standards, ensuring processes meet regulatory requirements
Support automation and process improvements to reduce manual work and increase efficiency
Requirements:
Strong organisational and problem-solving skills with a sharp eye for detail
Proficient in Excel and data tools
Comfortable learning new systems quickly and working across multiple platforms
Experienced in managing teams and driving performance
Excellent communicator and relationship-builder, able to influence stakeholders
Proactive and adaptable, with a focus on continuous improvement