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A well-respected services company seeks a self-starting Operations Manager with proven logistics experience. The Operations Manager will be responsible for overseeing and optimizing daily business operations within the office and support compliance functions, team leadership, crisis management, and strategic planning. In this Operations Manager role, you will have control over the fulfillment/receiving, performance reporting, developing operational goals and budgets, maintaining positive vendor relationships, ensuring timely scheduling, developing and creating process improvement procedures, and reporting procedures and operations of the physical infrastructure. The ideal candidate should possess the ability to create a plan to increase company revenue and proper operational controls.
Job Responsibility:
Lead and manage daily operations of the rental division, including scheduling, dispatch, and customer service
Develop and implement operational policies and procedures to improve efficiency and service delivery
Monitor key performance indicators (KPIs) such as fleet utilization, turnaround time, and customer satisfaction
Manage and mentor operations staff, drivers, and support personnel
Coordinate with maintenance teams/vendors to ensure timely repairs and preventative maintenance
Oversee fleet management, including vehicle availability, maintenance schedules, inspections, and utilization rates
Optimize routing, logistics, and resource allocation to reduce costs and improve service levels
Handle escalated customer issues and ensure prompt resolution
Manage vendor relationships and negotiate contracts where applicable
Oversee budgeting, cost control, and financial performance of operations
Ensure compliance with local, state, and federal industry regulations
Requirements:
Bachelors degree in Accounting/Finance/Business Administration
5+ years of Operations Management experience required
Transportation/Logistics experience preferred
Proficient in Microsoft Office (Excel, Word, Outlook): ERP systems a plus
Budget Management & Data Analysis expertise
Strong problem-solving and decision-making abilities
Nice to have:
ERP systems a plus
What we offer:
medical, vision, dental, and life and disability insurance