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The Operations Manager will oversee the full operational lifecycle of customer flights from planning and scheduling to supplier coordination, client communication, and on the day execution. Working closely with aviation partners, ground handlers, and internal teams to ensure every journey runs smoothly, safely, and to the highest standard of customer care.
Job Responsibility:
Manage end to end flight operations, including manifests, passenger and pet documentation
Coordinate with aircraft operators, airports, ground handlers, and service partners to ensure smooth operations across all routes
Oversee client communication before, during, and after flights, ensuring a premium and personalised experience
Monitor operational performance, identify risks or issues, and implement solutions quickly and effectively
Requirements:
Experience in aviation operations, travel operations, logistics, or a related field
Strong organisational and multitasking skills, with the ability to stay calm under pressure
A proactive, solutions focused mindset with strong attention to detail
Ability to work flexible hours, including occasional weekends or travel days, depending on flight schedules
What we offer:
Work in a supportive, passionate team that values innovation and service excellence