Operations Manager Job at Gallagher Group (Hamilton)

Job Description

Ready to transform farming from the ground up? Drive ag-tech innovation with eShepherd’s virtual fencing. At eShepherd, we’re transforming livestock management with smart virtual fencing technology that gives farmers more freedom, flexibility, and insight. Our mission is simple: make farming easier, more sustainable, and more productive — without compromise. We’re in a high-growth phase. That means big opportunities, rapid decision-making, and the chance to shape something that’s scaling globally. You’ll be part of a team building new products, entering new markets, and solving real-world challenges for farmers every day.

Job Responsibility

Own and evolve eShepherd’s operational foundations to support reliable, scalable global growth
Lead monthly Sales & Operations Planning (S&OP), aligning demand, supply, inventory, and financial forecasts
Oversee warranty and returns processes, ensuring timely resolution, strong customer experience, and clear reporting
Support effective Sales Order Management across device and subscription sales, working with regional and customer teams
Coordinate global logistics and inventory to meet delivery commitments and manage demand fluctuations
Drive continuous improvement across operational processes, systems, and cross-functional ways of working
Collaborate closely with product, customer, finance, and group operations teams to resolve issues and enable scale

Requirements

5+ years’ experience in operations, supply chain, or logistics roles, ideally within technology, hardware, or manufacturing environments
Strong understanding of S&OP, logistics, inventory management, and operational process design
Experience building or improving systems and processes that support scale and customer experience
Data-driven mindset with the ability to analyse trends and turn insight into action
Clear communicator who works effectively across teams, functions, and regions
Comfortable operating in a fast-paced, evolving environment with changing priorities
Practical, hands-on approach with a growth mindset and bias for action
Bachelor’s degree in Operations Management, Business Administration, or a related field (or equivalent experience)

Nice to have

Experience supporting both hardware and SaaS subscription products
Exposure to global logistics or multi-region operations
Experience working in or alongside agriculture, agri-tech, or rural industries
Familiarity with ERP, CRM, or logistics management systems

What we offer

Competitive salary and performance-based incentives
The excitement of a high-growth startup, with the stability of Gallagher
Career growth opportunities as we scale globally
Tools and technology to help you do your best work
Supportive, collaborative team culture focused on practical problem-solving
KiwiSaver contributions to support your future
Boost App membership and staff discounts across NZ
Life & Disability Insurance
Hamilton site free parking, subsidised on-site café, and great eateries nearby
Employee Assistance Program and wellbeing initiatives

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Operations Manager

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